Top 40 Music on Compact Disc: LOCKED OUT

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Topic: LOCKED OUT

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Robert
MusicFan

Joined: 04 March 2006
Online Status: Offline
Posts: 192

Posted: 20 September 2020 at 3:34pm \| IP Logged

I don't know if this is the right place for this, but once again, I have hit the wrong key and crashed my browser, thus earning a @@!&!! "simultaneous log in" warning. Unfortunately I am right in the middle of a project that I have to find time for when I can and now I am screwed for however long it takes to get my account back online. And repeated log-in attempts result in a nasty warning that if I continue to try to log on, I could get suspended. Maybe there's some way to reset that I don't know about. If not, then Pat, you need to find a way to shorten the "lockout time" so your customers can get back to work. I have all kinds of apps that sign me out after 5 or 10 minutes or so of inactivity, so I'm pretty sure this can be done quite easily. The way it works now is not very customer-friendly and I'm not one bit happy about having to quit right in the middle of my project.

Brian W.
MusicFan

Joined: 13 October 2004
Location: United States
Online Status: Offline
Posts: 2507

Posted: 20 September 2020 at 6:15pm \| IP Logged

Can you see a User ID anywhere in the messages you're
getting? In the address bar, maybe? If so, I think you
can enter this:

http://www.top40musiconcd.com/logOut.asp?userID=XXXX

and replace the X's at the end with your user ID, and it
should log you out and enable you to log in again.

PopArchivist
MusicFan

Joined: 30 June 2018
Location: United States
Online Status: Offline
Posts: 1524

Posted: 20 September 2020 at 6:15pm \| IP Logged

Robert wrote:

Pat's email is on the site if you want to contact him directly. We understand you are upset but a private message to Pat or Aaron would be more appropriate. You might be having a browser issue unrelated to Pat's site.

__________________
"I'm a pop archivist, not a chart philosopher, I seek to listen, observe and document the chart position of music."

eric_a
MusicFan

Joined: 29 June 2005
Location: United States
Online Status: Offline
Posts: 442

Posted: 20 September 2020 at 7:05pm \| IP Logged

Brian W. wrote:

Can you see a User ID anywhere in the messages
you're
getting? In the address bar, maybe? If so, I think you
can enter this:

http://www.top40musiconcd.com/logOut.asp?userID=XXXX

and replace the X's at the end with your user ID, and it
should log you out and enable you to log in again.

Thanks for sharing that. I’ve had my share of these moments, so glad
to know there’s a solution.

Robert
MusicFan

Joined: 04 March 2006
Online Status: Offline
Posts: 192

Posted: 20 September 2020 at 8:56pm \| IP Logged

Yes, thanks Brian. The reason I posted it on the forum was to see if anyone else was having that problem (Thanks for confirming that, Eric)and if someone had found a workaround for it (Thank you for that). I'm not anxious to try it, but I will the next time this happens.

Brian W.
MusicFan

Joined: 13 October 2004
Location: United States
Online Status: Offline
Posts: 2507

Posted: 21 September 2020 at 2:32am \| IP Logged

Robert wrote:

Yes, thanks Brian. The reason I posted
it on the forum was to see if anyone else was having
that problem (Thanks for confirming that, Eric)and if
someone had found a workaround for it (Thank you for
that). I'm not anxious to try it, but I will the next
time this happens.

Log out of the database and bookmark the logout page...
then you'll always have it handy.

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